Refund policy

Refund & Return Policy

Dharmik Dev

Thank you for shopping with Dharmik Dev. Your trust and satisfaction are important to us. We understand that there may be situations where you need to cancel an order or request a return or replacement.

At Dharmik Dev, we offer spiritual and energy-based products inspired by Indian traditions. Due to the personal nature of our products, we follow a clear return and replacement policy to maintain product quality, hygiene and customer satisfaction.

1. Cancellation Policy

  • Orders can be cancelled within 1 hour of placing the order.

  • Cancellation requests received after the 1-hour cancellation window may not be accepted if the order has already entered processing or fulfillment.

  • Once an order has been dispatched, it cannot be cancelled directly.

  • If a customer requests cancellation after dispatch or refuses to accept a dispatched parcel, the applicable ₹300 shipping, handling and return processing charges will be deducted from the eligible refund amount.

  • For orders placed under the ₹199 Partial Payment / COD option, the ₹199 partial payment will be non-refundable if the customer refuses, does not accept, or fails to receive the dispatched parcel and it is returned to Dharmik Dev.

  • If Dharmik Dev cancels an order before dispatch due to stock unavailability, operational issues or other reasons attributable to Dharmik Dev, the eligible amount paid by the customer will be refunded without cancellation deductions.

All cancellations and refunds remain subject to applicable Indian consumer protection laws.

2. Return & Replacement Policy

We accept eligible return or replacement requests within 48 hours of delivery, subject to the conditions mentioned in this policy.

Any return or replacement complaint must be registered within 48 hours from the date and time the order is delivered.

Requests made after 48 hours may not be accepted, except where required under applicable law.

3. Eligible Reasons for Return / Replacement

Return or replacement may be considered in cases such as:

  • Damaged product received

  • Defective product received

  • Incorrect product received

  • Missing item or component

  • Product-related issue that is verified by Dharmik Dev

All requests are subject to verification and approval by our team.

4. Mandatory Complaint & Proof Requirement

Customers must contact Dharmik Dev within 48 hours of delivery to register a return or replacement complaint.

Customers should provide:

  • Order number

  • Registered mobile number

  • Details of the issue

  • Clear photographs of the product and packaging

  • Unboxing video, where available or requested by our team

Unboxing Video

For damaged, defective, incorrect or missing-item complaints, an unboxing video may be required to verify the condition of the parcel and product at the time of delivery.

Where an unboxing video is required, it should:

  • Start from the sealed package

  • Clearly show the shipping label

  • Show the package being opened

  • Show the complete unboxing process

  • Clearly show the product and the reported issue

An edited, cut, incomplete or unclear video may not be sufficient for verification.

5. Return Conditions

For an approved return, the product must be returned in proper condition.

The following should be returned wherever applicable:

  • Original product

  • Original box and packaging

  • Tags/cards

  • Accessories

  • Any other items supplied with the order

The product should be unused and in a condition suitable for inspection.

Products that have been used, altered, intentionally damaged or returned without required components or packaging may not qualify for a return or replacement, subject to applicable law.

6. Return Shipping, Handling & Processing Charges

If a return is approved, ₹300 will be deducted from the eligible refund amount towards shipping, handling and return processing charges.

The remaining eligible amount will be refunded after the returned product is received and successfully inspected by Dharmik Dev.

Example:

If the eligible order amount is ₹999:

₹999 – ₹300 = ₹699 refund

The ₹300 deduction covers applicable shipping, handling and return processing costs.

7. Return Inspection & Refund Process

Refunds will not be processed immediately upon receiving a return request.

The returned product must first be received by Dharmik Dev and inspected by our team.

Once the product, packaging and other applicable items are verified and the return is approved, the eligible refund amount will be processed.

If the returned product does not meet the applicable return conditions, Dharmik Dev may reject the return or adjust the eligible refund amount, subject to applicable law.

Refund processing time may vary depending on the payment method, payment gateway and banking partner.

8. Replacement Policy

For eligible damaged, defective or incorrect products, Dharmik Dev may provide a replacement after verification.

Replacement is subject to:

  • Complaint being registered within 48 hours of delivery

  • Verification of the reported issue

  • Product availability

  • Receipt and inspection of the returned product, where required

Replacement will generally be provided with the same product.

If the same product is unavailable, Dharmik Dev may contact the customer regarding an appropriate alternative or resolution.

9. Replacement Charges

For an approved replacement, a flat ₹200 replacement fee may be charged towards reverse shipping and handling costs.

The replacement fee will apply only where the replacement is approved under this policy.

Where Dharmik Dev determines that the issue was caused by an error attributable to Dharmik Dev, the replacement fee may be waived.

10. Non-Returnable / Non-Replacement Situations

Returns or replacements may generally not be accepted for:

  • Change of mind

  • Personal preference

  • Size or fit issues where the product supplied matches the ordered specification

  • Dissatisfaction based solely on personal expectations

  • Normal variations in natural stones, crystals, Rudraksha or other natural materials

  • Products damaged due to misuse or improper handling

  • Products that have been used, altered or intentionally damaged

  • Products returned without required original packaging, accessories or components

  • Complaints registered after the applicable 48-hour period

This policy does not affect any mandatory rights or remedies available to consumers under applicable Indian law.

11. Partial Payment / COD Policy

For orders placed using the Partial Payment / COD option, the customer may be required to pay a partial amount of ₹199 at the time of placing the order.

The ₹199 partial payment is collected towards order processing, shipping, handling and related costs.

If the customer:

  • Refuses to accept the parcel

  • Does not accept the delivery

  • Remains unavailable for delivery

  • Provides an incorrect or incomplete address

  • Otherwise causes the parcel to be returned to Dharmik Dev

the ₹199 partial payment will be non-refundable, subject to applicable law.

The ₹199 amount will not be refunded or adjusted against a future order in such circumstances.

If the order is successfully delivered and accepted, the remaining applicable order amount will be payable according to the selected payment method and order details.

12. Order-Related Complaints

All order-related complaints, including:

  • Return

  • Replacement

  • Damaged product

  • Incorrect product

  • Missing item

  • Product-related issue

  • Delivery-related issue

must be registered within 48 hours of delivery.

Customer Support / Complaint Registration

WhatsApp: +91 9826889459

If your call is not answered, please send us a WhatsApp message.

A WhatsApp message containing your Order ID, registered mobile number and complaint details will be treated as the initial complaint registration, subject to verification.

Customers should retain the product, packaging and other materials until the complaint has been resolved.

13. Complaint Acknowledgment & Resolution

Complaints received through our official WhatsApp or email support channels will be reviewed by our customer support team.

We aim to acknowledge complaints within 48 hours and resolve eligible complaints as soon as reasonably possible.

Resolution timelines may vary depending on the nature of the complaint, product inspection, courier arrangements, replacement availability and other circumstances.

Nothing in this policy limits any rights available to consumers under applicable Indian law.

14. Product Inspection

All returned or replacement products may be inspected by Dharmik Dev before a refund or replacement is approved.

The inspection may include verification of:

  • Product condition

  • Product authenticity and correspondence with the order

  • Packaging

  • Accessories

  • Damage or defect

  • Signs of use, alteration or misuse

  • Other relevant factors related to the complaint

The final decision regarding eligibility will be made after verification, subject to applicable Indian consumer protection laws.

15. Refund Method

Approved refunds will generally be processed through the original payment method or applicable payment gateway, wherever possible.

The time required for the amount to reflect in the customer's account may vary depending on the payment gateway, bank or payment method.

For approved returns, applicable deductions such as the ₹300 shipping, handling and return processing charge will be made before processing the refund.

16. Contact Us

Dharmik Dev

📧 Email: contact@dharmikdev.com
📱 WhatsApp / Customer Support: +91 9826889459
🕒 Support Hours: Monday–Saturday | 10:00 AM–6:00 PM

For return, replacement or order-related complaints, please contact us within 48 hours of delivery.

If your call is not answered, please send a WhatsApp message to +91 9826889459 to register your complaint.

17. Final Note

Dharmik Dev reserves the right to verify every return and replacement request and may decline requests that do not meet the applicable conditions of this policy.

In rare or unforeseen circumstances, Dharmik Dev may cancel an order or shipment and provide an applicable refund in accordance with the circumstances and applicable law.

Nothing in this Refund & Return Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.

Thank you for choosing Dharmik Dev. We are grateful to be part of your spiritual journey. 🙏